WMS System Specialist

Position Description

The WMS System Specialist / Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support.

Principal Accountabilities

• Configuring WMS system to meet business processes.
• Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.
• Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required.
• Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems.
• Assist training new hires on WMS.
• Participate in cross-functional improvement projects.
• Clearly document and communicate system change requests.
• Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
• Pursue continuous personal and organizational improvements.
• Maintain a high level of quality in work performed.
• Maintain a clean and safe work environment.
• Follow all SOP and safety guidelines.
• Demonstrate knowledge and understanding of business operations.
• Possess excellent inter-personal and communication skills.

Essential Functions

• Must be able to pass any required background checks and drug and alcohol tests.

Knowledge and Skills

• Solid interpersonal and analytical skills required.
• Good organizational and administrative skills required.
• Good interpersonal communication skills, both oral and written are required.
• Bachelor’s degree or equivalent strongly preferred.
• Knowledge of MS Office systems required.
• Warehouse Management System experience required.
• Knowledge of warehouse operations best practices.

Qualifications

• Generally prefer 1-4 years of related experience.

Pay Range

The expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Role

Read more at www.dsv.com.