Systems Specialist, WMS Superuser

Position Summary

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

Essential Duties and Responsibilities

Operations

- Acts as the primary support of the client’s systems solutions for the user community. - Develops and maintains tracking tools for support service requests and resolutions by location and resource. - Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application. - Works with the company’s team to successfully close support service request issues and support testing activities. - Works with project teams to help implement, maintain, and improve Internal Systems. - Ensures that company and company assets are maintained responsibly. - Effectively communicates relevant IT-related information to site management and client management (as appropriate). - Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together. - Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur. - Maintain communication with corporate IT and operations staff. - Will work with corporate IT to resolve complex issues. - In collaboration with IT determines ways to store, organize, analyze, use, and present data. - Will produce regular reports on a daily, weekly and monthly basis. - Will ensure all RF Standard Operating Procedures (SOP’s) are current. - Will train associates on updated SOPs, Microsoft Office, WMS programs, and RF guns. - Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues. - Will refer questions to appropriate person when needed. - Responsible for professional verbal and written communication with all internal and external customers. - Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors. - Assist with various research projects and/or special projects. - Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility. - Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance. - Sets goals to provide continuous improvement for assigned site.

Other Duties

- Performs other duties as required.

Supervisory Responsibilities

- N/A

Skills & Abilities

Computer Skills

- Mid to Senior Microsoft Office skills - Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region. - Experience in the administration and maintenance of infrastructure, software, systems, etc. - Experience with Blue Yonder, Power BI, RF/ RDTs, UNIX, proprietary WMS - Wi-Fi experience / RF systems and equipment experience

Language Skills

- English (reading, writing, verbal) - Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing). - Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization). - Basic to Intermediate skills needed. - Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment). - Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).

Education & Experience

- Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement - Minimum of 2 years of job related/relevant experience. - 3-5 years of experience is preferred. - Experience dealing with end users, vendors, and clients. - End to end understanding of the business intelligence and all the components required to run a BI environment.

Certificates & Licenses

- N/A

Miscellaneous

- Good mathematical skills - Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts). - Customer passion (customer service). - Personal integrity (behaving with integrity, sensitivity to others). - People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others). - Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills). - Change management skills (e.g., learning agility, adapting to change).

CORE COMPETENCIES

| Leader of Others ☐ Accountability ☐ Business Acumen ☐ Communication / Building Partnership ☐ Developing Oneself ☐ Developing Others ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Empowerment ☐ Leadership Excellence ☐ Leading Change ☐ Problem Solving | Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies |

Physical Demands

Occasionally - Handling/Fingering, Sitting Frequently - Bending Constantly - Walking and Standing Ability to Lift/Carry and Push/Pull - 21-50 pounds - Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere