WMS System Specialist

About the role

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve Internal Systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintain communication with corporate IT and operations staff.
• Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly and monthly basis.
• Ensures all RF Standard Operating Procedures (SOP’s) are current.
• Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS-Red Prairie and/or other related computer related issues.
• Refers questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Adheres to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
• Affords assistance with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

Requirements

• Mid to Senior Microsoft Office skills
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems,
• Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS
• Wi-Fi experience / RF systems and equipment experience

Skills & Abilities

• Computer Skills: Mid to Senior Microsoft Office skills, technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region, experience in the administration and maintenance of infrastructure, software, systems, experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS, Wi-Fi experience / RF systems and equipment experience
• Language Skills: English (reading, writing, verbal), interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing), communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization)
• Mathematical Skills: Good mathematical skills
• Other Skills: Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts), customer passion (customer service), personal integrity (behaving with integrity, sensitivity to others), people and relationship management skills (e.g., demonstrating teamwork, sensitivity to others), results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills), change management skills (e.g., learning agility, adapting to change)

Education & Experience

• Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement
• Minimum of 2 years of job related/relevant experience. 3-5 years of experience is preferred.
• Experience dealing with end users, vendors, and clients. End to end understanding of the business intelligence and all the components required to run a BI environment.

CORE COMPETENCIES

• Leader of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving
• Independent Contributor: Business Acumen, Communication / Building Partnership, Customer Orientation, Developing Oneself, Drive for Results, Embracing Change, Problem Solving, Professional Competencies, Communication / Building Partnership, Customer Orientation, Developing Oneself, Drive for Results, Embracing Change, Problem Solving