WMS System Specialist

This is an in-person, on-site position.

About the Role

At Langham Logistics, we deliver world-class supply chain solutions powered by precision technology, high compliance, and operational excellence. Specializing in life sciences, cold-chain distribution, and regulated warehousing, we rely on advanced system logic to ensure critical products move seamlessly and accurately through our facilities. We are seeking a proactive, tech-savvy WMS Systems Specialist to serve as the operational and technical anchor for our warehouse management ecosystem. If you understand warehouse floor workflows and have a passion for solving complex system issues in Manhattan SCALE, this role offers a great opportunity to make an immediate impact on our growing operations.

The WMS Systems Specialist acts as the primary on-site subject matter expert (SME) and Tier 1 support for the Manhattan Associates SCALE platform and adjacent supply chain technologies. In this role, you will bridge the gap between physical operations and system logic—troubleshooting real-time transactional errors, optimizing system configurations (slotting, allocation, wave planning), leading user acceptance testing (UAT), and partnering with floor leadership to ensure maximum uptime and data integrity.

Responsibilities

• System Administration & Daily Tier 1 Support
  • Issue Resolution: Act as the primary on-site technical contact for Manhattan SCALE, diagnosing and resolving issues related to stuck orders, wave allocation failures, and real-time inventory discrepancies.
  • Interface & Integration Monitoring: Monitor data flows and resolve transaction errors between Manhattan SCALE and third-party systems/ERPs.
  • Hardware Support: Configure, troubleshoot, and support warehouse hardware, including RF scanners, vehicle-mounted terminals, and industrial thermal label printers.
• Configuration & Process Optimization
  • Logic & Rule Maintenance: Update local WMS configurations, including locating rules, allocation strategies (FIFO/FEFO), item units of measure (UOM), and user role permissions.
  • Operational Flow Optimization: Analyze system metrics and throughput data to identify bottlenecks across inbound receiving, putaway, picking, and shipping.
  • Continuous Improvement: Draft clear business requirement documents (BRDs) for system enhancements and workflow automations.
• Testing, Training & User Enablement
  • UAT & Release Management: Lead User Acceptance Testing (UAT) for patches, software upgrades, and custom configurations to ensure zero disruption to live operations.
  • Floor Coaching & Training: Observe system usage on the floor, identify training gaps, and reinforce standard operating procedures (SOPs) and best practices with frontline operators and leads.

Requirements

• Experience & Education
  • WMS Experience: 1–3+ years of direct, hands-on experience working with warehouse management systems (Manhattan Associates SCALE preferred; equivalent advanced WMS super-user experience will be considered).
  • Industry Background: Experience in 3PL distribution or regulated environments (Life Sciences, Pharma, Medical Device, Cold Chain) is a strong plus.
  • Education: High School Diploma or GED required; Associate or Bachelor’s degree in Supply Chain, Logistics, Management Information Systems (MIS), or related technical discipline preferred.
  • Certifications: Manhattan Associates training certification or recognition as a WMS Super-User is an asset.
• Technical & Functional Skills
  • Core Logistics Knowledge: Strong grasp of distribution workflows, including wave planning, cross-docking, cycle counting, and multi-channel fulfillment.
  • Troubleshooting Mindset: Solid analytical and problem-solving skills for data validation, error tracking, and custom reporting.
  • Communication: Ability to translate complex technical concepts into clear, actionable guidance for warehouse associates and operational management.
• Work Environment & Physical Demands
  • Hybrid Floor/Desk Setting: Comfortable splitting time between an office workstation and actively walking the concrete warehouse floor to support operations.
  • Schedule Flexibility: Willingness to support occasional system go-lives, scheduled maintenance windows, or critical peak season operational needs.