WMS Application Analyst

Responsibilities

• Support and enhance Warehouse Management Systems (WMS) on HighJump, Körber, and Infios platforms.
• Work closely with the business, operations, IT, and vendors to ensure optimal system performance.
• Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms.
• Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely manner.
• Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes.
• Aid in system configuration, user access management, and basic workflow customization.
• Participate in testing efforts for new WMS releases, patches, or enhancements, including writing test scripts and validating functionality.
• Create and maintain user documentation, standard operating procedures, and training materials.
• Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations.
• Maintain and monitor WMS performance, conducting proactive system health checks.
• Support project initiatives related to system upgrades, new functionality, or process improvements.
• Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards.
• Use discretion and independent judgment in daily decisions while maintaining confidentiality and professionalism.
• Actively participate in learning initiatives to acquire new knowledge, refine skills, and stay current on industry developments.
• Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Körber, or Infios.
• A bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, or related field.
• Exposure to configuration and customization of HighJump/Körber workflows or screens.
• Experience working in a distribution center or retail warehouse environment.
• Basic understanding of APIs, EDI, or middleware integration tools.
• Familiarity with systems integration (e.g., ERP, TMS, RF devices).
• Basic knowledge of SQL and experience with data queries or reporting tools.
• Strong problem-solving skills and ability to work independently with attention to detail.
• Excellent verbal and written interpersonal and communication skills.
• Customer-focused mindset.