WMS Application Analyst

About the role

As a WMS Application Analyst, you will design, configure, test, document, and deliver critical operational functions for L’Occitane Group Distribution Center and the clients they support. The position acts as the first line of response for system issues. The Engineering team seeks a self-motivated professional with strong analytical and technical skills and a willingness to learn. The successful candidate is expected to understand inventory, warehousing, and supply chain domains, as well as the processes associated with maintaining warehouse management systems.

Responsibilities

• Support and resolve any technical or operational issues related to the WMS promptly to minimize disruptions to warehouse operations.
• Work closely with operations to provide short-term workarounds and long-term solutions to production problems.
• Act as a liaison between Operations Leadership and the Engineering team to align strategies and lead continuous improvement efforts.
• Lead and actively participate in all phases of process optimization, bug fixes, including requirements gathering, functional and technical design, system design and development, testing, roll-out, and support.
• Execute system configuration changes in various environments, including Production.
• Manage the documentation and organization of configuration changes, business processes, and training guides.
• Utilize warehouse systems and business knowledge to mentor IT and Operations team members who need assistance understanding processes.
• Serve as the subject matter expert on functional and technical discussions with all stakeholders involving WMS.
• Support and maintain WMS integration with internal/external systems and third-party applications.
• Effectively communicate with business parties and technical teams to provide timely and relevant information.
• Provide technical support and software training, including analytical, in-person technical assistance and superior customer service.
• Create and maintain integration and automation between multiple databases, including SQL database imports, queries, reports, and stored procedures.
• Perform routine to complex technical work on custom reports and minor enhancements and integrations between systems using industry-standard programming languages, tools, and frameworks.

Key Performance Indicators

• Operations feedback and issue resolution.
• Proactive contribution to group initiatives and projects.
• Clear, continuous communication with IT and business stakeholders.

Requirements

Education: Bachelor’s degree in business information technology, supply chain, or a similar field (preferred).

Experience:

• 2–5 years’ experience with Warehouse Management Systems (WMS); Manhattan Scale experience preferred.
• Minimum of 3 years using SQL for query and report development in a Supply Chain setting.
• Experience with Windows Servers and server management.
• Experience managing issues and new requests in a central reporting tool (JIRA preferred).
• Minimum 3–5 years in operational support and/or software implementation experience.
• Warehouse operations experience a plus.

Skills

• Proven ability to work effectively in a team structure; highly motivated, focused, self-driven, and results-oriented.
• Deep understanding of relational databases with regards to Supply Chain Applications (Microsoft SSMS knowledge and SQL proficiency required).
• Familiarity with scripting languages including JSON, PowerShell, MS-DOS scripting, etc.
• Working knowledge of information technology systems including network, security, compute, storage, and application platforms.
• Knowledge of high-level system design methodologies and techniques (such as data/process flow diagrams, integration mapping, etc.).
• Demonstrated ability to effectively analyze and troubleshoot data and database-related issues.
• Excellent attention to detail in troubleshooting, problem-solving, and root cause analysis.
• Highly organized with time management skills and the ability to function in a fast-paced, multifunctional environment where priorities change quickly.
• Ability to balance multiple priorities and drive tasks to completion.
• Experience working in a team-oriented, cross-functional collaborative environment.
• Continuous improvement mindset and commitment to continuous learning.
• Flexible and adaptable with a schedule that may include nights, working required holidays, and weekends, with occasional after-hours requirements.

Physical & Travel Requirements

• Commute to warehouse location.
• Able to sit in front of a computer screen for long periods of time.
• Able to stand and walk for long periods of time.