Wireless Retail Store Manager MCCONNELLSBURG | S 2nd St

About the role

Arch Telecom is a national Wireless Preferred Retailer for the #1 mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, the company has provided superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, Arch Telecom consistently delivers the solutions and services customers demand. The Retail Store Manager (RSM) leads a retail team to bring the brand to life, living and breathing Arch Telecom's Core Values as a brand ambassador who creates energy and excitement around products and services.

Responsibilities

• Lead by example, demonstrating how to help customers pick up right where they left off in their shopping journey — whether online, through Customer Care, or in‑store.
• Explore individual customer needs and provide hands‑on demonstrations of the latest technology in‑store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions, including sales, inventory, and implementation of new store programs and initiatives.
• Sell personalized solutions beyond the bare‑bones device and service plan — including unique accessories and emerging Internet of Things (IoT) devices — that keep customers connected to the people and lifestyle they love.
• Maintain the store at its best by approaching service and sales needs with patience, honesty, and empathy.
• Become proficient in digital tools designed to enhance interactions and onboarding, actively demonstrating:
  • How expanding coverage stacks up in the customer's neighborhood, providing a lightning‑fast LTE network.
  • Why plans and services let customers live unlimited, feel the love, stay connected, and go further.
  • How Arch Telecom is redefining wireless, down to device and account inspection, review, and troubleshooting.
• Complete trainings on in‑store experience, new skills and processes, knowledge of systems, and reference resources.
• Build relationships and partner with employees across channels — including business and customer service — to collectively own the customer experience, resolve issues, and create a seamless, run‑around‑free environment.
• Successfully identify and hand off small‑business leads.
• Develop strong peer relationships where all are accountable for the company's success.
• Provide a first‑class customer experience while having a good time.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time availability (45 hours per week).
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, share best practices, serve customers, and provide resolutions to issues.
• Effectiveness with operational, financial, and performance management.
• Amazing communication skills with both team and customers.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• Discounted T‑Mobile cell phone plan.
• A culture of care and excellence.
• Health benefits for full‑time employees.