Wireless Retail Associate Manager MCCONNELLSBURG | S 2nd St

About the role

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors; they create energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus, immersing themselves in meaningful connections with customers by building new and deepening existing relationships. This role is a learning role where you will work with your team to build required skills and assist the Retail Store Manager in all operational duties.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Conduct side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and up-and-coming Internet of Things (IoT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
• Assist the Retail Store Manager in daily operations and coaching.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
  • How our ever-expanding coverage stacks up in customers’ neighborhoods, providing a lightning-fast LTE network.
  • Why plans and services let customers live unlimited, feel the love, stay connected, and go further.
  • How we’re redefining how wireless is done, down to device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills and processes, knowledge of systems, and reference resources.
• Build relationships and partner with employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and hand off small business leads.
  • Develop strong peer relationships where everyone is accountable for the company’s success.
• Be willing to have a good time while providing first-class customer experience.

Qualifications

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (40 hours).

Skills

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead a team, sharing best practices while serving customers and providing resolutions to issues.
• Effectiveness with operational, financial, and performance management.
• Amazing communication skills with team and customers.
• Prior wireless sales experience.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• A culture of care and excellence.

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.