Wireless Retail Store Manager GETTYSBURG | York Rd

About the role

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a retail team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values, acting as brand ambassadors who create energy and excitement around products and services. RSMs thrive in a fast-paced, fun environment where customer needs are the first focus, building meaningful connections with customers by uncovering needs and passionately educating, demonstrating, and recommending device and service solutions.

Responsibilities

• Lead by example to help the team achieve top performance, including demonstrating how to resume customer shopping journeys across online, customer care, and in-store touchpoints.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology in-store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions, including sales, inventory, and the implementation of new programs and initiatives.
• Sell personalized solutions beyond basic devices and service plans, including accessories and emerging IoT devices, to keep customers connected to their lifestyle.
• Maintain store excellence by approaching service and sales with patience, honesty, and empathy.
• Become proficient in digital tools designed to enhance interactions and onboarding, including demonstrating network coverage, plan benefits, and troubleshooting processes.
• Complete trainings on in-store experience, new skills, processes, systems, and reference resources.
• Build relationships and partner with employees across channels (business and customer service) to own the customer experience, resolve issues seamlessly, and identify and hand off small business leads.
• Develop strong peer relationships where accountability drives company success.

Qualifications

• Competitive drive with confidence to succeed in a fast-paced sales environment.
• Willingness to lead a team while serving customers and resolving issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with both the team and customers.
• Prior wireless sales experience.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school diploma or GED.
• Ability to stand for long periods.
• Ability to lift objects up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary with bonus earnings.
• Automatic raises at attainable milestones.
• Exciting career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Culture of care and excellence.
• Health benefits for full-time employees.