Wireless Retail Sales Associate GETTYSBURG | York Rd

About the role

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus. This role is a learning role where you will build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
  • Side-by-side selling to find personalized solutions beyond basic devices and service plans, including unique accessories and Internet of Things (IoT) devices.
  • Guiding customers through their purchasing experience with thoughtful questions, informative answers, and expertise.
  • Approaching service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to demonstrate:
  • Coverage and network benefits in the customer’s neighborhood, including lightning-fast LTE.
  • How plans and services allow customers to live unlimited, stay connected, and go further.
  • How we redefine wireless service, including device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills and processes, and knowledge of systems and reference resources.
• Build relationships and partner with employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues, creating a seamless environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where everyone is accountable for the company’s success.
• Be willing to have a good time while providing a first-class customer experience.

Requirements

• Strong desire to learn and master the skills required of customer advocates and build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience (retail environment preferred).
• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time (40 hours) or part-time (20+ hours) availability.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Bonuses: Monthly sales incentive programs, contests, rewards, and more.