Wireless Retail Store Manager HANOVER | Carlisle St

About the role

As a recognized leader in the wireless retail industry, Arch Telecom’s Retail Store Manager (RSM) works as the leader of a retail team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values, acting as brand ambassadors who create energy and excitement around products and services. RSMs thrive in a fast-paced, fun environment where customer needs come first, building meaningful connections with customers by uncovering needs and passionately educating, demonstrating, and recommending device and service solutions.

Responsibilities

• Lead by example to help the team achieve top performance, including guiding customers who resume their shopping journey across online, Customer Care, or in-store channels
• Explore individual customer needs and provide hands-on demonstrations of the latest technology in-store
• Ensure the store meets or exceeds sales goals by overseeing all store functions, including sales, inventory, and implementation of new programs and initiatives
• Sell personalized solutions beyond basic devices and service plans, including accessories and emerging IoT devices, to keep customers connected to their lifestyle
• Maintain store excellence by approaching service and sales with patience, honesty, and empathy
• Become proficient with digital tools to enhance interactions and onboarding, demonstrating:
  • How our expanding coverage improves customers’ neighborhoods with a lightning-fast LTE network
  • Why plans and services enable customers to live unlimited, stay connected, and go further
  • How we redefine wireless service through device/account inspection, review, and troubleshooting
• Complete trainings on in-store experience, new skills, processes, systems, and reference resources
• Build and partner with employees across channels, including business and customer service, to:
  • Own the customer experience collectively and resolve issues to create a seamless environment
  • Identify and hand off small business leads
  • Develop strong peer relationships with shared accountability for company success
• Bring energy and fun while delivering first-class customer experiences

Qualifications

• Competitive drive and confidence to succeed in a fast-paced sales environment
• Willingness to lead a team, share best practices, serve customers, and resolve issues
• Effectiveness in operational, financial, and performance management
• Strong communication skills with both the team and customers
• Prior wireless sales experience

Requirements

• At least 18 years of age
• Wireless sales experience
• High school diploma or GED
• Ability to stand for long periods
• Ability to lift objects up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours per week)

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive salary
• Bonus earnings
• Automatic raises at attainable milestones
• Exciting career advancement opportunities
• Discounted T-Mobile cell phone plan
• Health benefits for full-time employees
• A culture of care and excellence