Wireless Retail Associate Manager HANOVER | Carlisle St

About the role

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors; they create energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus, immersing themselves in meaningful connections with customers by building new and deepening existing relationships. This role is a learning role where you will work with your team to build required skills and assist the Retail Store Manager in all operational duties.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and up-and-coming Internet of Things (IoT) devices
• Guiding customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise
• Assist the Retail Store Manager in daily operations and coaching
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in customers’ neighborhoods, providing a lightning-fast LTE network
• Why plans and services let customers live unlimited, feel the love, stay connected, and go further
• How we’re redefining how wireless is done, including device and account inspection, review, and troubleshooting
• Complete training on in-store experience, new skills and processes, knowledge of systems, and reference resources
• Build relationships and partner with employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
• Successfully identify and hand off small business leads
• Develop strong peer relationships where all are accountable for the company’s success
• Be willing to have a good time while providing first-class customer experience

Qualifications

• Competitive drive and confidence to succeed in a fast-paced sales environment
• Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues
• Effectiveness with operational, financial, and performance management
• Amazing communication skills with your team and customers
• Prior wireless sales experience

Requirements

• At least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full-time availability (40 hours)

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T-Mobile cell phone plan
• A culture of care and excellence
• Health benefits for full-time employees