Wireless Retail Store Manager

About the role

The Retail Store Manager at Blue Link Wireless is responsible for overseeing the daily operations of a retail store, managing a team of associates, and driving sales growth within the AT&T Authorized Retailer network.

Responsibilities

• Oversee store operations, including inventory management, cash handling, and store cleanliness.
• Manage a team of associates, providing guidance and support to enhance productivity and customer service.
• Drive sales growth by promoting AT&T products and services, managing customer relationships, and achieving sales targets.
• Collaborate with regional and corporate teams to implement initiatives and improve store performance.
• Ensure compliance with all policies and procedures, and adhere to safety and security standards.

Requirements

• Two plus years of retail wireless management experience preferred.
• Three or more years of sales and/or customer experience in telecommunications or related industry with consistent attainment of sales quota and objectives.
• Excellent interpersonal, communication, and leadership skills.
• Expertly use and teach others to use wireless technology and services.
• Thrive in a fast-paced and competitive environment.
• Well-developed planning, analytical, and problem-solving skills.
• Familiarity with wireless terminology, industry trends, and wireless retail systems.
• The ability to collaborate with key stakeholders on initiatives beyond store walls.
• A strategic perspective and the ability to champion change.
• Possess a competitive spirit and desire to meet and exceed sales goals.
• Speak effectively before customers or Team Members of the organization whether individually or in groups.
• Knowledge of principles and processes for providing customer service, including but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Effectively interact with all levels of organizational staff and company personnel.
• Excellent presentation/facilitation, organizational, interpersonal, written/oral communication, and customer service skills.
• Accept and implement verbal and written feedback.

Qualifications

• Two plus years of retail wireless management experience preferred.
• Three or more years of sales and/or customer experience in telecommunications or related industry with consistent attainment of sales quota and objectives.
• Excellent interpersonal, communication, and leadership skills.
• Expertly use and teach others to use wireless technology and services.
• Thrive in a fast-paced and competitive environment.
• Well-developed planning, analytical, and problem-solving skills.
• Familiarity with wireless terminology, industry trends, and wireless retail systems.
• The ability to collaborate with key stakeholders on initiatives beyond store walls.
• A strategic perspective and the ability to champion change.
• Possess a competitive spirit and desire to meet and exceed sales goals.
• Speak effectively before customers or Team Members of the organization whether individually or in groups.
• Knowledge of principles and processes for providing customer service, including but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Effectively interact with all levels of organizational staff and company personnel.
• Excellent presentation/facilitation, organizational, interpersonal, written/oral communication, and customer service skills.
• Accept and implement verbal and written feedback.

Skills

• Strong leadership and management skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in using wireless technology and services.
• Strong problem-solving and analytical skills.
• Ability to motivate and develop a team.
• Effective time management and organizational skills.

Benefits

• Medical, Dental, Vision, Life and AD&D insurance.
• Short-term and long-term disability insurance.
• Alliance Plan (24/7 Virtual Doctor).
• 401k plan.
• Eligibility for overtime pay.
• Discount on Wireless Service.
• Uniform Vouchers.

Pay

Salary range for this position is $18 per hour - $28 per hour, with a potential for bonuses based on performance.

Schedule

Full-time schedule designed for work-life harmony, with prime opportunities to connect with customers and achieve your earning goals.