Wireless Retail Store Manager

About the role

Blue Link Wireless is a rapidly growing AT&T Authorized Retailer with over 220 locations across 21 states. As a Retail Store Manager, you'll be responsible for managing a team, providing exceptional customer service, and achieving sales targets.

Responsibilities

• Manage a team of sales associates to achieve sales goals and customer satisfaction metrics.
• Train and mentor team members to enhance their skills and performance.
• Ensure the store operates efficiently and maintains a clean, well-stocked environment.
• Collaborate with other departments to improve customer experiences and drive sales.
• Develop and maintain strong relationships with customers and partners.
• Manage inventory, handle returns, and resolve customer complaints.
• Participate in cross-functional teams to implement new initiatives and strategies.

Requirements

• Two plus years of retail wireless management experience preferred.
• Three or more years of sales and/or customer experience in telecommunications or related industry with consistent attainment of sales quota and objectives.
• Excellent interpersonal, communication, and leadership skills.
• Expertly use and teach others to use wireless technology and services.
• Thrive in a fast-paced and competitive environment.
• Well-developed planning, analytical, and problem-solving skills.
• Familiarity with wireless terminology, industry trends, and wireless retail systems.
• The ability to collaborate with key stakeholders on initiatives beyond store walls.
• A strategic perspective and the ability to champion change.
• Possess a competitive spirit and desire to meet and exceed sales goals.

Qualifications

• Knowledge of principles and processes for providing customer service.
• Effectively interact with all levels of organizational staff and company personnel.
• Excellent presentation/facilitation, organizational, interpersonal, written/oral communication, and customer service skills.
• Accept and implement verbal and written feedback.
• The ability to expertly use and teach others to use wireless technology and services.
• Thrive in a fast-paced and competitive environment.

Benefits

• Medical, Dental, Vision, Life and AD&D insurance.
• Short-term and long-term disability insurance.
• Alliance Plan (24/7 Virtual Doctor).
• 401k plan.
• Eligibility for overtime pay.
• Discount on Wireless Service.
• Uniform Vouchers.

Schedule

Full-time schedule designed for work-life harmony, with prime opportunities to connect with customers and achieve your earning goals.

Pay

Salary range for this position is $17.30 per hour - $27.30 per hour, plus bonus.