Wireless Retail Associate Manager MUNDELEIN | W Maple Ave Spanish Speaking

About the role

Arch Telecom’s Retail Associate Managers (RAMs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Their role involves creating energy and excitement around our products and services, thriving in a fast-paced fun environment, and focusing on customer needs.

Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Sell personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
• Aid the Retail Store Manager in daily operations and coaching.
• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues.
• Identify and handoff small business leads and develop strong peer relationships.
• Provide a first-class customer experience while being accountable for the company's success.

Requirements

• Be at least 18 years of age.
• Have a high school degree or GED.
• Be able to stand for long periods of time and lift up to 25 lbs.
• Have reliable transportation.
• Work full-time (40 hours).

Qualifications

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, and provide resolutions to issues.
• Effective with operational, financial, and performance management.
• Amazing communication skills, both with your team and customers.
• Prior wireless sales experience.

Skills

• Customer service proficiency.
• Ability to work in a fast-paced, dynamic environment.
• Strong interpersonal and communication skills.
• Knowledge of wireless technology and services.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• Health benefits for full-time employees.

Pay

Competitive hourly pay.

Schedule

Full Time (40 hours).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• Health benefits for full-time employees.