Wireless Retail Associate Manager MASPETH | Grand Ave

About the role

Arch Telecom's Retail Associate Managers (RAMs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Their role involves creating energy and excitement around our products and services, thriving in a fast-paced, fun environment, and focusing on customer needs.

Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including unique accessories and IoT devices
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise
• Absorb daily operations and coach the Retail Store Manager

Requirements

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift up to 25 lbs
• Reliable transportation
• Full Time (40 hours)

Qualifications

• Competitive drive and willingness to lead your team
• Effective communication skills, both with your team and customers
• Prior wireless sales experience

Skills

• Customer service proficiency
• Use of digital tools to enhance interactions and onboarding
• Understanding of wireless coverage, plans, and services
• Operational, financial, and performance management skills

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Opportunities for career advancement
• Health benefits for full-time employees

Pay

• Competitive hourly pay

Schedule

• Full Time (40 hours)