Wireless Retail Associate Manager BROOKLYN | Myrtle Ave

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and services our customers demand.

About the role

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up-and-coming Internet of Things (IoT) devices.
  • Guiding your customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
• Assist the Retail Store Manager in daily operations and coaching.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
  • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning-fast LTE network.
  • Why plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
  • How we’re redefining how wireless is done, down to device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills and processes, and knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where we are all accountable for the company’s success.
• Be willing to have a good time while providing a first-class customer experience.

Requirements

• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues.
• Effectiveness with operational, financial, and performance management.
• Amazing communication skills, both with your team and customers.
• Prior wireless sales experience.
• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (40 hours).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• Discounted T-Mobile Cell Phone Plan.
• A culture of care & excellence.
• Health Benefits for Full-Time Employees.