Wireless Network Operations Center Lead

Overview

MicroTech is currently seeking a Wireless Network Operations Center (WNOC) Lead to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award.

Responsibilities

• Coordinate the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR).
• Serve as the lead point of contact (POC) for government and customers seeking technical assistance.
• Cook up training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

Qualifications

• Relevant certifications such as ITIL v3, CompTIA A+, CompTIA Network, or CCNA
• Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Telecommunications
• A minimum of five (5) years’ relevant experience in Tier 1 support operations
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
• Hands-on experience with network monitoring tools and ticketing systems
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
• Effective communication skills for interacting with customers, technical teams, and management

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs.

Benefits

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

Equal Opportunity/Affirmative Action Employer

MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.