Network Operations Lead

About the role

Become a part of our caring community The Network Operations Lead is a strategic individual contributor responsible for improving operational consistency, scalability, and readiness across Network Operations. This role evaluates complex operational and provider-related issues, identifies root causes and process gaps, and partners with leadership and cross-functional teams to drive standardization, governance, and execution. The role requires strong strategic thinking, polished executive communication, sound judgment, and the ability to influence outcomes independently without direct authority.

Responsibilities

• Lead initiatives to standardize Network Operations workflows, documentation, operating expectations, and processes across markets or regions.
• Develop executive-ready presentations, status updates, decision documents, process maps, and communication materials.
• Support planning for future system, technology, and operating model changes by assessing current-state processes, documenting dependencies, and preparing teams for transition.
• Establish or improve standard operating procedures, governance routines, intake processes, escalation pathways, and performance tracking.
• Manage strategic workplans, track deliverables, identify risks, and escalate issues with recommended actions.
• Facilitate meetings and working sessions to align stakeholders, clarify ownership, document decisions, and drive follow-through.

Requirements

• Minimum of 5 years of experience in operations, consulting, process improvement, business transformation
• Minimum of 5 years of strategic operations experience, including translating organizational priorities into structured workplans
• Minimum of 3 years of executive communication experience
• Minimum of 3 years of process improvement experience
• Minimum of 2 years of cross-functional leadership experience
• Minimum of 2 years of analytical problem-solving experience

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. To ensure effective remote work, a minimum download speed of 25 Mbps and upload speed of 10 Mbps is required (wireless, wired cable or DSL suggested). Humana may require upgrades if needed. Occasional travel to Humana's offices for training or meetings may be required.

Qualifications

• Experience in Health Care operations
• Proficiency in Microsoft Suite

Benefits

Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Pay

The compensation range is $94,900 - $130,500 per year for full-time (40 hours/week) employment, with eligibility for a bonus incentive plan based on company and/or individual performance.

Schedule

Scheduled weekly hours: 40.

Application Deadline: 09-20-2026