Network Operations Lead

Position Summary

We are a global leader in food & beverage ingredients. The Network Operations Lead will provide guidance on infrastructure solutions, architectures, and support for business processes; work closely with other IT Teams in assessing, planning, and implementing infrastructure solutions and ensure the IT infrastructure is available and secure.

Position Responsibilities

• Provide guidance on infrastructure solutions, architecture, and support for business processes
• Manage daily operations of core infrastructure and platforms including, but not limited to, data and voice networks, firewalls, Zscaler etc.
• Work closely with the IT Security department to manage network vulnerabilities, software updates and patches
• Participate in and lead IT projects, and where applicable, ensure these are delivered within scope, budget, and adhere to company governance processes
• Maintain and develop standards, technical documentation for the network infrastructure and for complex technical solutions
• Work with managed service providers to provide day-to-day operational support and continuous improvement
• Work to increase user satisfaction by monitoring critical IT systems and ensuring timely response and fix times
• Provide leadership and act as an escalation point for the regional IT infrastructure services
• Work with regional business and IT teams to understand business requirements, identify gaps and help drive solution improvements
• Proactively research new and more efficient technology and vendors in the pursuit of stability and reduction of expenses
• Work with IT Leadership in the budgeting process. Manage expenses and projects within approved budget guidelines
• Ensure IT systems including servers, routers, firewalls, and switches, are patched in a timely manner
• Facilitate routine meetings to discuss strategic goals and progress; and Communication between the IT teams and across departments to ensure success

Position Requirements

• Bachelor's degree in Computer Science or Business Administration, or relevant educational or professional experience
• 10+ years of experience as a manager with 4 of those years in a large, diverse global enterprise with a proven track record of leadership in Information Technology
• Demonstrate strong proficiency in implementing and supporting IT networks and IT solutions in fast-paced food processing environments
• Experience working with cloud services like Azure, AWS etc. to implement network services and perform integrations
• Strong knowledge of TCP/IP and Ethernet networks (e.g. VLANs, VPN, VoIP, LAN/WAN), and network devices such as switches, routers, and wireless access points
• Experience with DNS, DHCP, Terminal Services, File Servers, Print Management, Group Policy and network routing protocols
• Experience with security technologies such as firewalls (Palo Alto, FortiGate etc.), intrusion detection and intrusion prevention systems
• Experience implementing and supporting SASE solutions like Zscaler ZIA, ZPA and NGFW
• Experience working with MPLS and SDWAN technologies, Site-to-Site and VPN technologies
• Knowledge and experience implementing/supporting IT/OT separation solutions
• Knowledge of virtualization technologies, such as VMware and Nutanix
• Experience providing IT solutions in the manufacturing industry is highly preferred
• Excellent verbal and written communication skills, including presentation skills, are required
• Excellent client-facing and internal communication skills are required
• Proven ability to be adaptable, capable, self-motivated, and confident is required
• Excellent resource planning and task scheduling skills are required
• Ability and desire to travel, as required by the business ofi provides employees with a comprehensive & competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits!