Network Operations Lead

Key Responsibilities

• Serve as a hands-on technical leader supporting daily network, server, and cloud operations.
• Administer and support Windows Server and Active Directory environments across on-prem and cloud platforms.
• Manage and optimize Microsoft Azure infrastructure, including hybrid identity and server workloads.
• Maintain a holistic view of enterprise networking, including LAN, WAN, SD-WAN, wireless, VPN, and firewall environments.
• Support virtualization platforms (VMware and/or Hyper-V) and core infrastructure services.
• Ensure availability, performance, and reliability across enterprise systems and services.
• Support backup, recovery, and disaster recovery capabilities in alignment with business continuity objectives.
• Act as an escalation point for complex network or server-related issues.

Team Leadership & Operational Rhythm

• Lead and support a small infrastructure team (currently 3) through technical guidance, mentorship, and collaboration.
• Run daily or regular stand-up meetings, establish clear priorities, and maintain operational visibility.
• Foster a culture of accountability, problem-solving, and continuous learning.
• Provide hands-on assistance with troubleshooting while helping the team develop stronger technical depth.
• Bring new ideas, tools, and approaches to improve infrastructure operations and resilience.

Architecture, Security & Continuous Improvement

• Partner with Information Security teams to ensure secure infrastructure operations and adherence to security standards.
• Support patching, vulnerability remediation, access controls, and secure remote connectivity.
• Contribute to infrastructure architecture discussions and offer forward-looking recommendations.
• Identify opportunities for automation, monitoring improvements, and operational efficiencies.
• Support audit readiness and regulatory reviews through strong operational discipline and documentation.

Communication & Cross-Functional Collaboration

• Work closely with application, database, service desk, and security teams to support enterprise initiatives.
• Communicate clearly with senior leaders and C-level stakeholders, translating technical risks and decisions into business context.
• Participate in infrastructure planning discussions and provide informed recommendations.
• Maintain accurate documentation including network diagrams, operational procedures, and runbooks.
• Support change management processes to ensure stable and predictable production environments.