Network Operations Lead

Position Summary

The Network Lead provides technical leadership, operational oversight, and strategic direction for the Network Operations Service Portfolio. This role serves as the primary escalation point and subject matter expert for complex and large network initiatives, vendor coordination, service delivery and operational excellence.

Key Responsibilities

• Technical Leadership & Operations
  Serve as the Network Subject Matter Expert for the enterprise, providing technical leadership, guidance, and decision support across the Network Service Portfolio.
  Lead the definition and adoption of network standards, best practices, and technical direction to ensure scalable, secure, and supportable enterprise solutions.
  Act as the senior technical escalation point for complex incidents, outages, and problem management efforts.
  Ensure operational stability and implement measures to maintain performance, and security across enterprise network environments.

• Strategy, Architecture & Roadmaps
  Define, maintain, and evolve enterprise network architecture standards to ensure scalability, security, resilience, and alignment with business and technology strategies.
  Review and guide network designs and changes to ensure consistency with architectural principles, operational supportability, and long-term roadmap objectives.
  Define and contribute to the vision, strategy, and technical direction for network technologies.
  Execute business cases, methods, and metrics to support IT-enabled business change roadmaps.
  Ensure network solutions align with enterprise architecture standards, security requirements, and long-term sustainability goals.
  Partner with Business Units to translate business needs into scalable and supportable network designs.

• Managed Service Provider (MSP) & Vendor Management
  Serve as the primary technical liaison for Managed Service Providers and strategic vendors to deliver higher tier support, advanced troubleshooting, and timely escalations aligned with enterprise standards.
  Act as the primary technical point of contact for vendor engagements, ensuring effective service delivery, operational process improvements, performance accountability, and alignment to operational and strategic objectives.
  Coordinate with MSPs to provide higher-tier support, escalations, and advanced troubleshooting.
  Ensure MSP services are utilized effectively to optimize operational efficiency and service quality.
  Participate in vendor relationship management, including performance reviews, service improvement initiatives, and roadmap alignment.

• Project & Change Leadership
  Lead large network initiatives and projects with limited oversight using the IDEX PMO methodology.
  Manage projects from concept through execution and closeout, including:
  Business case development and benefits identification
  Stakeholder identification and engagement
  Project planning, execution, and communication
  Risk, issue, and dependency management
  Provide technical leadership and oversight for network-related change initiatives.

• Service Management & Knowledge
  Contribute to service tower technology planning as a lead subject matter expert.
  Ensure accurate documentation, standards, and operational procedures are maintained.
  Lead contributions to the Knowledge Content System (KCS), including publishing and maintaining high-quality knowledge articles.
  Promote continuous improvement through knowledge sharing, automation, and operational best practices.

• Mentorship & Team
  Provide technical guidance and mentorship to network engineers and analysts.
  Assist team members in developing technical skills and operational maturity.
  Support the development of future leaders through project participation and cross-functional collaboration.

Required Skills & Experience

• Technical Expertise
  Advanced knowledge of enterprise network technologies, including: Routing and switching, 5+ Cisco Platform Experience, Firewalls and network security platforms, 5+ years’ experience with Palo Alto (a requirement), Voice, LAN, and WAN technologies, Cloud networking (Azure and/or AWS), 5+ Express routes experience, Strong knowledge of Microsoft technologies: Active Directory, Azure AD, Azure, Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Demonstrated expertise in structured troubleshooting, incident leadership, and problem management.

• Service & Leadership Skills
  Strong understanding of ITIL principles and service management practices, Proven ability to lead through influence across distributed teams and vendors, Excellent communication skills, with the ability to advise technical and non-technical stakeholders, Ability to balance operational demands with strategic planning responsibilities.

Specification Attributes

• Compensation Range: $99,800.00 - $149,600.00, depending on experience.

• Benefits Package: Includes health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: here.

• Equal Opportunity Employer: IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.