Wireless Business Manager

About The Role

The Wireless Business Manager (WBM) supports strategic wireless customer relationships and drives cross-functional coordination across various departments. Key responsibilities include:

• Partnering with the Wholesale Sales team to support growth initiatives.
• Collaborating with the Customer Account Management (CAM) organization to facilitate resolution of billing inquiries and service requests.
• Maintaining awareness of customer-served locations, service configurations, and key customer requirements.
• Working with Operations, Service Management, and Customer Account Management teams to coordinate resolution of operational issues.
• Developing and maintaining a strong understanding of customer contracts, service orders, network architecture, business objectives, and service requirements.
• Facilitating communication and coordination among Operations, Finance, Sales, Service Delivery, and other internal stakeholders.
• Partnering with Network Planning, Engineering, and Operations teams to maintain awareness of NNI capacity requirements and facilitate customer-related augmentation requests.
• Collaborating with Carrier Relations, Critical Facilities, and other internal organizations regarding MSC connectivity, collocation requirements, diversity initiatives, and customer-specific infrastructure needs.
• Supporting Service Delivery teams to monitor customer order activity, facilitate issue resolution, and support timely delivery of contracted services.
• Coordinating with Finance, Operations, Service Delivery, and executive leadership to provide customer related reporting, business insights, and analysis.
• Serving as the primary business relationship manager and customer advocate, coordinating activities across Sales, Account Management, Service Management, Operations, Engineering, Finance, Carrier Relations, and Service Delivery organizations.
• Escalating customer concerns, risks, opportunities, and strategic initiatives to leadership as appropriate and working collaboratively across the organization to drive resolution.

Qualifications

• Bachelor’s degree in business, telecommunications, Information Systems, engineering, or a related field; equivalent industry experience may be considered in lieu of a degree.
• Minimum of 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer facing roles.
• Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred.
• Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions.
• Experience managing customer relationships and coordinating activities across multiple internal organizations.
• Experience reviewing and interpreting customer contracts, service orders, and business agreements.
• Strong analytical and problem-solving skills with the ability to identify risks, opportunities, and operational improvements.
• Experience supporting customer business reviews, executive presentations, and customer-facing meetings.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Excellent verbal and written communication skills, including the ability to communicate effectively with customers, executives, and technical teams.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.

Benefits

Our benefits package includes:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Pay

The starting compensation range for this job is $76,100 to $99,900. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location.