Manager, IT - Wireless Network

Job Summary

The Manager of Wireless Networking provides operational leadership and hands-on management for the organization's wireless networking services, with a primary focus on enterprise Wi-Fi infrastructure, Cisco-based wireless platforms, and related connectivity solutions. This role is accountable for the day-to-day stability, performance, security, and continuous improvement of wireless network capabilities to support reliable business operations and user experience.

Key Responsibilities

• Lead and develop a team of wireless network engineers and specialists responsible for the design, deployment, maintenance, and support of enterprise wireless networking (Wi-Fi, wireless access points, controllers, and related connectivity services).

• Drive stabilization and optimization efforts to enhance wireless network reliability, coverage, performance, and resiliency, with emphasis on mission-critical and high-density environments.

• Implement and maintain standardized processes, operational procedures, service level expectations, and governance for wireless networking services.

• Manage vendor and carrier relationships specific to wireless infrastructure, ensuring service quality, SLA compliance, contract adherence, and cost-effective solutions.

• Collaborate with Security, Architecture, IT operations, and business stakeholders to ensure wireless capabilities align with enterprise security standards, application needs, and user experience goals.

• Define, monitor, and report on key performance indicators (KPIs) and operational metrics for wireless network availability, performance, capacity, and user impact, including regular executive updates as needed.

• Lead tactical modernization and enhancement projects for wireless infrastructure, including Wi-Fi automation, upgrades to Cisco wireless platforms, cloud-integrated wireless connectivity, and performance tuning.

Skills & Competencies

• Proven leadership in managing technical teams within complex IT/network environments, with a focus on wireless technologies.

• Strong expertise in Cisco wireless networking (e.g., access points, controllers, DNA Center or similar), Wi-Fi standards, RF principles, and troubleshooting.

• Solid operational and analytical skills for managing network performance, incident resolution, and capacity planning.

• Effective communication and stakeholder management skills to engage with technical teams, cross-functional partners, and leadership.

• Ability to drive change, implement process improvements, and lead team development in a fast-paced environment.

• Basic financial awareness for managing team resources, vendor costs, and budget inputs related to wireless initiatives.

• The ability to work outside normal hours, when needed, is expected, and participation in an on-call rotation is required for this position.

Essential Duties & Responsibilities

• Leads multiple IT teams or disciplines, ensuring strategic alignment and effective execution.

• Develops long-term plans for technology capabilities, staffing, and budget management.

• PARTNERS WITH SENIOR BUSINESS LEADERS TO DEFINE AND PRIORITIZE TECHNOLOGY INITIATIVES.

• Establishes governance frameworks, standards, and metrics for performance and risk management.

• PROMOTES INNOVATION AND ADOPTION OF EMERGING TECHNOLOGIES TO IMPROVE EFFICIENCY AND SCALABILITY.

• BUILDS AND MAINTAINS A HIGH-PERFORMING TEAM CULTURE FOCUSED ON ACCOUNTABILITY AND RESULTS.

Minimum Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

• Preferred Education: College Degree with Certifications and Experience.

• Required Experience: 8–12 years of progressive IT experience with at least 3 years in a supervisory or leadership role.

• Computer Skills Required: Some workstation and server support experience. Substantial network administration experience.