Wireless Advisor

About the role

Ovation Wireless Management, Inc. specializes in wireless expense management and utilizes its proprietary software platform to find and execute meaningful savings for clients. Services include reporting, outsourced equipment and service procurement support, provisioning, asset management, help desk services, VIP care, and wireless contract compliance, managing wireless services end-to-end for significant client savings.

Main Purpose: The Wireless Advisor interfaces with Ovation’s monthly managed customers to communicate new programs, savings opportunities, build rapport, communicate billing information, project planning needs, and develop a plan for on-going tracking of wireless management projects with associated tasks.

Position Summary: Support the processing of wireless management projects by reviewing wireless expense and usage information from our systems and prepare a report for client savings opportunities. Contact retained customers regularly to determine incremental ways to add value, relay pertinent support information, develop, coordinate, and streamline new customer programs to extend the tenure of all retained accounts. Develop and execute an account follow-up strategy, and support execution of the plan at multiple levels. Stay current on wireless service offerings, data solutions, coverage maps, rate plans, complex products and services, and project management skills. Maintain a professional image and work environment. Ensure positive interaction and professionalism with internal and external customers. Handle escalated customer issues in the absence of the account executive or other management staff.

Responsibilities

• Actively participate in the customer relationship management of retained customers.
• Review and audit all monthly retained reports ensuring completeness and accuracy.
• Compile summary report, including recommended Account Modifications, and review with each customer monthly.
• Prepare Account Modification document and submit to wireless carriers each month as needed.
• Work with the officer group to ensure organizational goals are met.
• Develop and maintain quality standards as advised.
• Provide reports to the officer group as required.
• Provide monthly project status information as required.
• Plan, coordinate, and process new project work.
• Facilitate a communication plan for OWM customers.
• Monitor Retained Services performance.

Skills

• Strong general wireless industry knowledge and experience
• Project planning, resource management, and monitoring experience
• Highly organized
• Self-motivated, creative
• Outgoing personality
• Energetic
• Superlative communicator
• Ability to make assessments and act on own initiative
• Production of detailed written and comprehensive reports

Abilities

• Work under pressure to meet recurring deadlines
• Initiate new systems and process change
• Set objectives, plan, and evaluate achievement
• Work effectively as a member of a team

Qualifications

• College Degree (Business related major preferred) or equivalent.
• 3+ years of successful wireless carrier client support, coordination, analytical, or equivalent business experience, with a proven record of accomplishment in meeting deadlines.
• Strong wireless carrier and rate plan knowledge (voice and data) required.
• Proficient and accomplished in Microsoft Excel.
• Must present a professional appearance and image.
• Excellent verbal, written, presentation, and interpersonal skills.
• Flexible team-oriented individual.
• Decision-making and problem-solving capabilities.
• Ability to present professional image of self and company.
• Experience in handling customer inquiries.
• Ability to handle difficult customers professionally.
• Ability to use Microsoft Office suite and other computer software packages as required.
• Highly organized with exceptional multi-tasking and follow-up skills.
• Wireless industry experience is a requirement.

Physical Requirements

Exerts up to 20 pounds of force occasionally and/or a negligible amount frequently to move objects.

Security Sensitive

This job class contains positions that are security sensitive and thereby subject to the provisions of the employment agreement including confidentiality statements and a background check.

Location

Cornelius, NC