Internet Client Advisor

Responsibilities

• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services.
• Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies.
• Conducts vehicle test drives and ensures all speed limits and other rules of the road are followed.
• Continuously learns about product updates, features, accessories, and inventory and their benefits to the customer.
• Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.
• Learns to overcome objections, ask for the sale, negotiate price, complete sales or purchase agreement, and explain and offer warranties service and finance.
• Maintains accurate sales documentation.
• Maintains high CSI (Customer Satisfaction Index) a MUST!!
• Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
• Negotiates sale closure in a clear, concise, and highly ethical fashion.
• Possesses strong prospecting skills and maintains consistent rapport with previously sold customers.
• Provides sales management information by completing required reports.
• Attends sales meetings and training sessions as required.

Qualifications

• 2+ years Automotive Sales Experience a MUST!
• Previous Internet Sales or Customer Service experience (any industry) a plus.
• Able to achieve goals with limited direct supervision.
• Able to multi-task.
• Excellent client customer service and satisfaction skills.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Must be Internet savvy with excellent written and internet communication skills.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to develop relationships with vendors.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!
• BMW experience a PLUS!