Wire Transfer Specialist - Hybrid in Winter Haven or Charleston

About the role

The Wire Specialist I plays a crucial part in the bank's Deposit Operations/Payment Operations wire transfer processing. This role involves processing incoming and outgoing domestic and international wire transfers within departmental Service Level Agreements (SLAs).

Responsibilities

• Initiate, verify, and release Fed wire payments to and from the Federal Reserve System via the Bank's wire platforms.
• Ensure all wires are processed accurately before the daily Fed cutoff.
• Review fraud alerts and make independent decisions related to processing.
• Respond to wire-related inquiries from branches, internal departments, and external financial institutions.
• Manage inquiries and requests through ServiceNow ticket queue.
• Conduct calls to customers to verify wiring instructions when necessary.
• Create and deliver international wire disclosures to be approved by consumers prior to sending international transfers.
• Submit wire recalls and track the progress of returns.
• Create and respond to wire transfer service messages regarding various complex situations.
• Complete thorough Regulation E investigations and ensure compliance with SouthState Bank's Code of Business Conduct and Ethics.
• Communicate with external financial institutions regarding wire transfers.
• Review and take appropriate action on OFAC/sanctions exceptions.
• Validate incoming and outgoing wires to the Fed account and ensure they are cleared appropriately daily.
• Complete end-of-day tasks to ensure all work is accounted for and all wire entries are correctly passed to the core to post to customer accounts.
• Analyze Fraud Alerts received through a fraud detection tool to identify and prevent wire fraud.
• Exercise good judgment when making decisions that impact customer accounts.
• Maintain compliance with SouthState Bank's Code of Business Conduct and Ethics and other operating policies and procedures.
• Comply with all regulations and compliance issues when processing wire transfers, including OFAC, FINCEN, UCC4A, Reg J, and the Patriot Act.
• Work as a team with co-workers to ensure all functions are completed timely and correctly.

Qualifications, Education, And Certifications Required

• A High School Diploma is required; an Associates or Bachelor’s degree is preferred.
• Two years of prior banking experience with an emphasis on payment processing responsibilities is required; an understanding of wire processing is preferred.
• Proficient with general office machines and programs such as Microsoft Office Word, Excel, Outlook, and other software used in the department.
• Training Requirements/Classes include New Employee Orientation, six-week on-the-job training, annual compliance training, and ongoing education and training.

Physical Demands

This position requires a significant amount of time in front of a computer. It can be performed sitting or standing with the use of a right desk. Effective access and interpretation of information on computer screens, documents, and reports are essential.

Work Environment

This position will require the incumbent to reside within a 50-mile radius of the Winter Haven, FL Operations Center or the Charleston, SC Operations Center. It is located in a cubicle environment that may be noisy throughout the day. It is located inside a cooled and heated facility with the ability to go to a break room or rest room during breaks. Telecommuting roles must have a secure home office environment free from background noise and distractions, a reliable private internet connection, and cable or fiber connections are preferred.

Requirements

Requirements are subject to change as new systems and technology are delivered.

Travel

This is a hybrid position where the incumbent will be in-office on a weekly basis. Travel may be required for outside meetings or training as needed.

Work Location

Winter Haven, FL Operations Center
Charleston, SC Operations Center

Equal Opportunity Employer

including disabled/veterans.