Wire/Funds Transfer Manager

About the role

Responsible for independently performing a variety of complex clerical duties related to wire transfer and ACH operations activities for the Bank. Includes processing transactions, resolving problems, and maintaining control records of actions. Also, responsible for overseeing and directing activities of Electronic Funds Representatives.

Responsibilities

• Daily processing of ACH operations activities and wire transfers.
• Oversees and directs activities for the Wire Transfers department.
• Assists with internal and external customers’ inquiries, requests and complaints via phone and e-mail.
• Follows through with research requests.
• Verifies and assists in maintaining correct data for incoming and outgoing wire transfers.
• Prepares department updates for monthly meetings.
• Works with internal and external Auditors on periodic exams/audits and provide requested documentation when necessary.
• Performs duties and answer questions according to established Bank policies and procedures.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Must comply with all applicable laws and regulations.

Additional Functions

• Supervises/manages/directs the selection, training, development, appraisal and work assignments of personnel.
• Provides leadership to others through example and sharing of knowledge/skill.
• Adheres to Southside Bank’s equal employment opportunity and affirmative action policy.
• Sets up employees for significant jobs that might lead to greater personal growth and value and counsel them with respect to what is needed for upward mobility within the employment structure.
• Ensures that all interviews are consistent with Southside Bank’s policy.
• Counsels HR in identifying problem areas and provides needed information for affirmative action goals and objectives.
• Takes action to prevent harassment of employees placed through affirmative action efforts.
• Sets up feasible accommodations which have been or could be made for known disabilities.
• Complies with all safety policies, practices, and procedures.
• Reports all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties, as assigned or directed.

Required Education/Experience

• High school diploma or equivalent.
• Bachelor’s degree (B.A.) in business, finance or related area preferred, and/or two to four years of related experience or training equivalence.
• Management experience preferred yet not required.

Necessary Skills

• Ability to meet required deadlines.
• Strong analytical and interpersonal skills.
• Ability to deal with customers effectively.
• Perform well-defined activities, which require accuracy and attention to detailed information.
• Apply common sense to carry out verbal or written instruction and to solve problems in standardized work situations.
• Willingness to learn and dedication to work duties/tasks.

Physical Activity/Dexterity

• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers.
• Works with fingers and perceives attributes of objects and materials.

Physical Environment Demands

• Must be able to transport up to 10 pounds.
• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Work Schedule/Hours

• Monday through Friday; 8:00am – 5:00pm.
• Available for overtime, as needed.