WIOA youth career navigator

Primary Objectives

The Career Navigator is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. This role supports Workforce Innovation and Opportunity Act (WIOA) Youth, Adult and Dislocated Worker programs, CHOCIES, SNAP, and NCP programs.

Essential Job Functions

• Makes appropriate connections for job seekers to open positions resulting in employment.
• Helps businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating, and implementing plans to enhance employment skills.
• Identifies job seeker barriers and refers to appropriate resources.
• Provides career advisement through development of individual employment plans, referrals to jobs, placement in training/education programs, and job placement or advancement.
• Implements prescribed program‑related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well‑written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers.
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties

This description is not intended to be all‑inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties and work schedules, including requiring overtime, as business needs dictate.

Physical Demands & Work Environment

• Carry/lift up to 5 lb frequently, up to 10 lb regularly, and up to 25 lb occasionally.
• Visual acuity, speech, hearing, hand‑eye coordination, and manual dexterity required to drive an automobile and operate a computer keyboard and basic office equipment.
• Occasional twisting, reaching, and other movements to perform essential functions.
• Primarily office environment with occasional travel to other locations.

Required Competencies

• Extreme Customer Service focus
• Learning orientation
• Communication proficiency
• Teamwork orientation
• Technical capacity
• Recruiting experience

Qualifications

• Education: Bachelor’s Degree in Social Services, Human Resources, Communications, Business, or equivalent experience.
• Experience: Minimum of two years’ experience in staffing, recruiting, or workforce development; at least one year of experience working with computer systems for data entry and data review. Previous workforce or case management experience is preferred.
• Demonstrated proficiency in verbal and written communication, customer service, and computer skills.

Skills & Abilities

• Knowledge of employment and recruiting practices.
• Ability to assess customer employability skills and gaps.
• Understanding and application of program policy.
• Knowledge of business practices and industry sectors.
• Ability to work effectively in a fast‑paced environment.
• Familiarity with regulatory entities, their laws, policies, and guidance.
• Ability to read and interpret written procedures.
• Ability to prepare routine reports and enter data into computerized systems.
• Ability to maintain files in compliance with programmatic guidelines.
• Skill in delivering Extreme Customer Service.

Additional Requirements

• Valid driver’s license.
• Adequate vehicle insurance coverage.

Benefits

• Health, Life, Dental, and Disability insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan
• Flexible Spending Account
• Tuition Assistance

Pay

Wage range: $19 – $21 per hour (non‑exempt).