WIOA Career Navigator

Essential Duties and Responsibilities

• Provide individualized assessment of work, family and personal development needs and opportunities for adult and dislocated workers.
• Create application in the NCWorks system for customers who have provided all required documents.
• Scan all documents into NCWorks to ensure all documents for determining eligibility are correctly uploaded.
• Determine customer eligibility, provide program orientation, complete objective assessment and individualized employment plan.
• Build professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment.
• Encourage individuals to participate in and follow through with planned activities as outlined in contract with funding agency.
• Oversee participant activities and assist with workshop schedules.
• Create solutions to participant attendance problems.
• Maintain organized database of customers and keep detailed documentation of all contacts.
• Maintain participant files as specified by contractor.
• Share information with appropriate staff and/or funding agencies.
• Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract while accommodating participant work schedules.
• Document all participant contacts and activities in case progress notes within NCWorks Online.
• Ensure that positive outcomes and goals are met as required by contract.
• Serve as staff in the NCWorks Career Center and cross-train to achieve Integrated Service Delivery goals.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree; or Associate Degree and two years of experience managing data and customer interactions;
• An appropriate combination of education and/or experience.

Preferred Requirements

• Knowledge of WIOA policies and procedures.
• Career counseling experience.