WIOA Adult and dislocated workers career navigator

About the role

This is a full-time position offering competitive compensation and benefits. The role requires strong problem-solving skills and a proactive approach to customer service.

Responsibilities

• Handle customer inquiries via phone and email
• Resolve issues related to product usage and support requests
• Conduct research and provide solutions to complex problems
• Train new team members and assist with onboarding processes

Requirements

• Bachelor’s degree in a relevant field or equivalent work experience
• At least 2 years of experience in customer service or technical support
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite

Qualifications

• Strong analytical and problem-solving abilities
• Ability to prioritize tasks and manage multiple projects simultaneously
• Experience with CRM systems is a plus

Skills

• Customer service skills
• Technical support skills
• Problem-solving skills
• Communication skills

Benefits

• Health insurance
• Paid time off
• Professional development opportunities

Pay

$Competitive salary based on experience

Schedule

Monday through Friday, 9:00 AM - 5:00 PM