Career Coach (WIOA)

About the role

Assesses Detroit At Work Career Center customers’ career readiness and provides career coaching services.

Responsibilities

• Interviews customers to assess service needs; reviews applications and documentation to identify possible barriers.
• Develops a Career Plan (individual employment plan or strategy) jointly with the customer, identifying interests, goals, needs, and placement strategy.
• Assesses career and job readiness and recommends strategies to enhance marketability, including referrals to training or workshops.
• Assists with administering career and job readiness assessment instruments.
• Identifies problem areas and service gaps, ensures implementation of the Career Plan, and prepares reports on barriers to services.
• Provides counseling, intervention, and supportive services to address barriers; makes referrals as needed.
• Ensures customers are connected with job placement services and works closely with Talent Sourcing Specialists for successful outcomes.
• Maintains case reporting in MIS systems, including program activities, attendance records, progress reports, and other required documentation.
• Re-engages customers requiring additional employment and career coaching services and documents efforts and outcomes.
• Maintains knowledge of current labor market and occupational trends and recommends policy or procedural changes to management.
• Attends meetings as required by SERCO, training institutions, or other agencies to address participant concerns.
• Conducts home visits or meets with participants in public settings as necessary.
• Contributes to team efforts by performing other duties as assigned.

Requirements

• Graduation from an accredited four-year college or university.
• Experience in career planning, placement, employment, training, or a related field preferred.
• Knowledge of education, training, and community resources; career coaching principles, objectives, standards, and methods; and program policies and procedures.
• Ability and desire to work with a diverse population of customers with varying needs.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access).
• Bilingual language skills preferred.
• Must possess and provide a valid Michigan Driver’s License.
• Must be willing to work a flexible schedule and have access to reliable transportation.

Skills

• Effective communication.
• Customer needs assessment.
• Case management activities.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this position.

• Regularly required to see, talk, and hear.
• Frequently required to stand, walk, sit for extended periods, and use hands, arms, and fingers to operate office equipment.
• Must be able to lift a minimum of 10 pounds.

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job.

• Operates in a normal office or school environment with moderate noise levels.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.