WIOA Intake & Support Specialist

Location: Lynchburg, VA

About the role

Join our dynamic and dedicated team as an Intake and Support Specialist, where you'll play a crucial role in supporting the WIOA Title 1 Programs. You’ll be at the heart of our operations, ensuring efficient center traffic flow, providing top-notch administrative and customer services, and tracking vital data points. You’ll work closely with a diverse team, responding promptly to supervision, guidelines, and deadlines, while maintaining the ability to work independently. Your contributions will be vital in helping us achieve our mission and values, as you learn, take on new responsibilities, and help guide our clients to the services they need. If you are a friendly, service‑oriented individual with a passion for making a difference, we invite you to apply and join a team that thrives on inclusivity, collaboration, and community impact. Career progression opportunities include advancing to Career Navigator, One Stop Coordinator, Program Manager, and Economic Resources Director.

Responsibilities

• Determine customers’ needs and effectively direct them to appropriate services.
• Manage referrals to all center partners.
• Follow up with initial assessment submissions and distribute to appropriate staff.
• Assist resource room customers with additional tasks as needed.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Provide comprehensive clerical support to the One‑Stop Coordinator and program staff, including required monthly reports.
• Prepare or adapt WIOA program related forms on OneDrive.
• Provide follow‑up services of clients who have exited WIOA Title 1 case management.

Skills

• Demonstrated neatness, accuracy, mental alertness, tact, and courtesy.
• Demonstrated knowledge and experience with standard office and clerical procedures, current office technology, terminology and computer programs/applications including Microsoft Suite, Excel, Power‑Point and TEAMS.
• Ability to be non‑judgmental and be sensitive to cultural diversity.
• Ability to manage multiple projects and various deadlines simultaneously and meet all deadlines.
• Knowledge of basic accounting or bookkeeping skills is a plus.

Requirements

• High school diploma or equivalent education.
• Two years of administrative experience.
• Two years of customer service experience.
• One year of experience working with Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).