Intake Support Specialist

Volunteer Leadership & Program Administration

• Provide leadership, training, and ongoing support to volunteers assisting with transport operations, intake administration, and community support services.
• Partner with the Office & Volunteer Manager to ensure a welcoming, professional experience for visitors and community members at the Princeton facility.
• Oversee intake communication systems, ensuring timely responses and effective coordination across volunteers, staff, and partners.
• Maintain accurate records, program documentation, and reporting to support operational effectiveness and compliance.
• Communicate regularly with the Intake Manager regarding intake capacity, operational trends, and program recommendations.
• Identify and implement process improvements that enhance efficiency, organization, and service delivery.
• Maintain professionalism while assisting in the resolution of issues involving volunteers, rescue partners, and members of the public.

Qualifications

• At least one year of experience with animal sheltering, rescue organizations, or veterinary medicine.
• Customer service experience preferred.
• Knowledge of animal breeds, behavior, body language, and safe handling practices.
• Ability to track program metrics, identify trends, and recommend operational improvements.
• Experience using Gmail, Google Drive, and Facebook; social media experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Positive, collaborative, and service-oriented attitude.
• Ability to build relationships with volunteers, community members, rescue partners, and staff while effectively communicating Ruff Start Rescue policies and procedures.

Physical Demands

• The position involves sitting for extended periods of time while working at a computer terminal. Employee must be able to communicate effectively in a typical office environment with a standard level of office noise. Occasional standing, bending, walking and lifting (30 lbs) is also required.
• Employee will be required to be a part of animal transport, which will expose the employee to animals (primarily dogs/cats), dirt, dust, uneven surfaces, and outdoor weather conditions. Noise will typically be moderate.

Personal Characteristics

• Compassionate & Empathetic - Demonstrates deep care for both people and animals.
• Community-Oriented - Passionate about creating positive, lasting impact within the local community.
• Resourceful & Solutions-Focused - Skilled at problem-solving and thinking creatively to find practical solutions, especially when faced with limited resources or urgent situations.
• Strong Communicator - Clear, patient, and confident when communicating in person, over the phone, and in writing.
• Organized & Detail-Oriented - Manages multiple programs and tasks with accuracy and efficiency. Keeps track of interactions, program data, and follow-ups in a timely and professional manner.
• Conflict-Resilient & Diplomatic - Maintains professionalism and calm under pressure, particularly in emotionally tense situations involving surrender, complaints, or unmet expectations.
• Culturally Competent & Inclusive - Understands and respects diverse perspectives, experiences, and challenges. Creates a welcoming environment for all individuals regardless of background.
• Adaptable & Flexible - Comfortable adjusting to changing needs, schedules, and responsibilities. Willing to jump in where needed to support animals and people alike.
• Mission-Driven & Passionate About Animal Welfare - Aligned with Ruff Start Rescue’s values and deeply committed to its mission. Views the role not just as a job, but as a meaningful way to improve lives.

Benefits

• Health insurance is available for employees on the first of the month following 30 days. RSR will pay 50% of the employee's monthly premium.
• Retail retirement plan with up to a 3% employer contribution available after 90 days.
• Additional Insurance options are available after 90 days. You pay 100% premium at a discounted group rate.
• Short term disability
• Life Insurance
• Dental Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance
• Cancer Insurance
• Vision Insurance
• PTO
• First-year 10 days
• Years 1 and 2 15 days (3 Weeks)
• Year 3 and 4 20 Days (4 Weeks)
• Year 5 and 6 25 Days (5 Weeks)
• Year 7 + 30 Days (6 Weeks)
• When an employee rolls over to a new year bracket, we prorate from their anniversary day.
• Ruff Start Rescue recognizes seven paid holidays each year. If a holiday falls on a weekend, it will be observed on the workday closest to the holiday.
• Employee Discount
• Professional Development courses cover up to $200 annually.
• Paid parental leave

Reports To

Intake Manager

Salary

$38,000-$44,000