Intake Specialist

About the role

The Fountain Group is seeking an Intake Specialist for a prominent client located in North Chicago, IL. This is a fully onsite contract position for 6 months, with potential extensions and/or conversion to permanent.

Responsibilities

• Support the Patient Assistance Program (PAP) by providing initial triaging of patient applications, including data entry and coordination of work through appropriate channels per established business rules.
• Complete the intake process of all applications into the Customer Relationship Management System (CRM).
• Associate and tag all images to the patient; enter patient demographic, physician, drug, income, household, and insurance information into the CRM.
• Conduct initial assessment of applications for missing information and complete missing‑information patient outreach to obtain required data.
• Complete initial assessment of simplified applications.
• Identify appropriate workflow based on business rules.
• Collaborate cross‑functionally to ensure processes follow business rules and policies.
• Ensure all patient cases are documented in the CRM in accordance with business rules and policies.
• Conduct renewal and year‑end recertification processes as determined by the Client PAP.
• Assist on special projects within job scope to improve reimbursement optimization when requested by management.
• Manage incoming and outgoing mail.

Qualifications

• High school diploma or equivalent required; college or a 2‑year Associate Degree preferred.
• Minimum 1‑3 years’ experience in an office or administrative setting.
• Exposure to core insurance (medical and pharmacy benefit) knowledge a plus.
• Strong attention to detail and ability to work independently with minimal direction.
• High quality customer service skills.

Pay

$21 per hour.