WIOA Compliance Specialist

Essential Duties and Responsibilities

• Develops innovative practices and approaches to performance management, documentation, and follow up case management in compliance with local, state, and federal rules.
• Responsible for documenting and tracking performance goals and driving implementation of best practices for achieving better results in WIOA programs while ensuring that all performance measures, MSG obtainment, and employment goals are met.
• Develops and maintains programmatic performance measure expertise, presenting, and reporting performance data to internal and external partners.
• Provides guidance to case management teams and leadership regarding performance related case management and programmatic practices.
• Manages follow-up customer caseload for WIOA grant participants based upon program demand, including accurate tracking of activities and services as required local processes and procedures.
• Ensures program funded participant placements are accurately reflected in NCWorks Online by completing performance management checks on files as appropriate.
• Accurately documents performance and services to customers by entering all relevant services and notes into NCWorks Online as required.
• May occasionally serve as staff within the integrated service delivery model at the NCWorks Career Center

Minimum Qualifications

• Bachelor's Degree; or
• An Associate Degree and two years of experience managing data and customer interactions; or
• An appropriate combination of education and/or experience:
• Bachelor's Degree in a relevant field, or
• A Bachelor's Degree in a non-relevant field combined with two years of experience managing data and customer interactions, or
• An Associate Degree combined with two years of experience managing data and customer interactions, or
• An appropriate combination of education and experience in a related field.