Compliance Specialist

As our Compliance Specialist, you’ll help drive Concora Credit’s mission to enable customers to Do More with Credit—every single day. We hire people, not positions, because we put people first, including our customers, partners, and team members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. With over 20 years of experience, we’ve helped millions of customers access credit and are now taking our impact to the next level. We’re seeking someone who wants to make a difference, foster innovation, and lead change.

Responsibilities

• Maintain working knowledge of applicable laws and regulations affecting our consumer loan servicing business.
• Maintain working knowledge of our policies, procedures, and processes, including applicable servicing platforms.
• Research and draft responses to regulatory complaints received from issuing banks and federal/state regulators.
• Identify issues in complaints that present compliance risk, poor customer experience, and opportunities for procedure, process, and training enhancements.
• Contribute to identifying patterns and trends related to compliance risk, customer experience, and process improvements.
• Maintain accurate and complete complaint record documentation.
• Meet strict regulatory SLA requirements for all complaints.
• Support and assist with other compliance-related projects and initiatives as needed.
• Perform other duties as assigned (with or without reasonable accommodation).

We value diverse experiences and transferable skills. If your background aligns closely with our needs, consider applying.

Requirements

• Bachelor’s degree or equivalent experience.
• At least two years of professional work in financial services, preferably in banking compliance with experience in regulatory complaints resolution.
• At least three years of experience in fraud, customer service, collections, or back-office roles within financial services.
• Knowledge of consumer compliance regulations.
• Ability to work efficiently and productively, both independently and collaboratively.
• Excellent written and oral communication skills.
• Strong analytical thinking and decision-making in time-sensitive environments.

Benefits

• Medical, dental, and vision insurance for you and your family.
• Paid Time Off (PTO) and 6 company-observed paid holidays, plus 3 paid floating holidays.
• 401k with employer match up to 4% (after 90 days).
• Pet insurance for your furry family members.
• Wellness perks: onsite fitness equipment, EAP, and access to the Headspace App.
• Tuition reimbursement for continued education.
• Flexible Spending Accounts for tax savings.
• Life and AD&D insurance for peace of mind.
• Company-paid Long-Term Disability and voluntary Short-Term Disability.

Employment-based visa sponsorship is not available for this role.