Wine Manager

Guest Experience

• Deliver confident, engaging wine service on the restaurant floor, creating memorable moments for our guests.
• Guide guests through the wine list with thoughtful recommendations and well-considered food pairings.
• Recommend and enthusiastically describe any dish or drink on the menu with clarity and confidence.
• Demonstrate a strong understanding of restaurant service and work closely with the Restaurant Manager and wine team to deliver an exceptional guest experience.
• Ensure genuine hospitality and expert service from the team, positively influencing every guest’s visit.
• Oversee and support the wine team during PRD and large-party service to maintain seamless execution.
• Lead by example and coach the team to consistently follow Hawksmoor’s Wine Steps of Service.
• Maintain a deep understanding of our food and beverage suppliers and sourcing, and confidently train the team on these stories and standards.
• Possess expert menu and wine knowledge, with confidence in resolving guest concerns or quality issues professionally.
• Respond promptly and positively to any guest feedback assigned to you.
• Champion JTR initiatives from a wine perspective while supporting broader FOH initiatives.

Team Engagement & Culture

• Embody Hawksmoor’s values with a proactive, positive, and professional attitude.
• Drive FOH team engagement in wine knowledge, service standards, and continuous learning.
• Support colleagues on the restaurant floor during service, encouraging a collaborative and team-focused approach.
• Actively seek, welcome, and respond to feedback from peers and managers.
• Provide ongoing feedback, coaching, and development support to team members.
• Plan and deliver engaging, impactful wine trainings and daily briefings, generously sharing knowledge and expertise.
• Ensure thorough wine training for new servers and support the development of the sommelier team.

Health & Safety

• Adhere to all allergy awareness, cleanliness, and food safety procedures.
• Complete all required training and consistently uphold hygiene standards.
• Follow opening and closing procedures and confidently guide others in maintaining these standards.

Operational Standards

• Manage time effectively to support team needs and operational goals, including efficient labor management.
• Maintain organized cellar management and accurate stock control.
• Monitor and manage GP variance (theoretical vs. actual).
• Ensure the wine list remains accurate, current, and properly maintained.
• Oversee wine deliveries, ensuring all stock is received, checked, and logged accurately.
• Understand and manage wine department comps and promotions responsibly.
• Recognize how operational mistakes can impact both the guest experience and the business.
• Promote efficient and timely wine service while coaching the team on best practices.
• Track and manage wine wastage appropriately.
• Enforce absence and lateness policies consistently and fairly.

Purpose & DEIB

• Use inclusive and respectful language while treating all guests and team members with empathy.
• Be knowledgeable about the company’s charity partnerships and sustainability goals and actively support these initiatives.
• Understand ingredient sourcing and the significance of operating as a B Corporation, including the commitment to responsible and sustainable practices.