Wine Bar Manager - The Little Nell - Winter

About the role

The Little Nell is seeking a dynamic and experienced Wine Bar Manager to oversee daily operations, ensuring exceptional guest service, efficient staff management, and high standards of food quality, cleanliness, and guest satisfaction.

Responsibilities

• Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
• Train, motivate, and provide feedback to staff to maintain high service standards
• Oversee daily restaurant activities, including guest seating, order taking, and food delivery
• Ensure food quality, cleanliness, and presentation meet hotel standards
• Handle guest complaints and resolve service issues promptly and professionally
• Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)
• Collaborate with the kitchen to ensure timely and accurate food preparation
• Maintain high level of guest satisfaction, make immediate corrective action when guests needs are not met

Qualifications

• Bachelor's degree in hospitality management, or related field preferred
• Four years' experience in food service environment required
• Two years in a supervisory role preferred
• CMS 1 preferred
• Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
• Excellent leadership and team management skills to motivate and guide staff
• In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
• Strong communication skills for interacting with guests, staff, and management
• Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
• Proficiency in point-of-sale (POS) systems and restaurant management software
• Strong organizational skills to manage reservations, schedules, and inventory
• Knowledge of health, safety, and sanitation regulations in a restaurant setting
• Strong problem-solving skills to address operational challenges and guest issues
• Ability to maintain a calm and composed demeanor under pressure
• Flexibility to work evenings, weekends, and holidays as needed

Job Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks