In Room Dining Manager - The Little Nell - Winter

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. Inspired by place, united by purpose, defined by you, The Little Nell is a Relais & Châteaux resort, consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Position Summary The In Room Dining Manager oversees the general operation of the In Room Dining (Room Service) department, ensuring all service meets Forbes 5-Star standards. This position handles the department's administrative duties, including scheduling, payroll, and accounting, and is responsible for guest satisfaction across all In Room Dining operations. This position supervises the Assistant In Room Dining Manager and In Room Dining staff, including hiring, training, directing work, and appraising performance. This position reports to the Assistant Director of Food & Beverage. The salary range for this position is $70,000 - $83,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus Job Posting Deadline Applications for this position will be accepted until November 1, 2026. Essential Job Functions/Key Job Responsibilities Lead daily In Room Dining operations to meet or exceed Forbes 5-Star standards, including table setup, side duties, delivery times, beverage presentation, and guest amenities Maintain a high level of guest satisfaction and take immediate corrective action when guest needs are not met Supervise the Assistant In Room Dining Manager and In Room Dining staff, including interviewing, hiring, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints, and ensuring professional appearance and conduct Schedule staff to maintain staffing levels within service and labor standards, process payroll, and control labor costs Conduct formal training sessions with proper documentation and communicate regularly with staff to gather input for improving operations Control covers and revenues, verify the accuracy of staff work, summarize shift revenue reports, and deposit cash and tender properly Supervise the safe handling and care of equipment to minimize waste, breakage, and misuse, and recommend purchases to the Culinary team and the Food & Beverage Director to ensure accurate requisitions Ensure In Room Dining service and back-of-house areas are clean, organized, and maintained, and enforce safety and fire procedures, local liquor and sanitation ordinances, and Food & Beverage, The Little Nell, and Aspen One policies Plan and execute special holidays, hospitality functions, and In Room Dining BEOs, track changes and cancellations, and provide function feedback to the Executive Chef Develop standard operating procedures (SOPs) for Room Service and In Room Dining at The Residences at The Little Nell Other duties as assigned Qualifications Education & Experience Requirements Two-year college degree, preferred 3 years of food and beverage experience, required 1 year of people leadership experience, required Knowledge, Skills & Abilities Food and beverage background in a luxury or 5-Star hotel environment Knowledge of InfoGenesis or an equivalent point-of-sale system Extensive wine knowledge Knowledge of food and cooking methods Ability to work well with people Strong organizational and supervisory skills Knowledge of Forbes 5-Star service standards Knowledge of safety and fire procedures and local liquor and sanitation ordinances Ability to control labor costs, revenues, and inventory and prepare accurate financial reports Additional Information Work Environment & Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass and Dependent Ski Passes Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify. E-Verify & Right to Work Poster