In Room Dining Server - The Little Nell

About the role

The In-Room Dining Server delivers exceptional dining experiences by promptly and professionally serving food and beverages to guest rooms while ensuring accuracy, quality, and hospitality. This role requires attention to detail, excellent communication, and a commitment to providing personalized service that enhances the guest experience. This position reports to the In Room Dining Manager.

Responsibilities

• Deliver food and beverages to guest rooms promptly and professionally
• Ensure accuracy of orders, presentation, and adherence to hotel service standards
• Set up and serve meals in a courteous and efficient manner
• Provide menu recommendations and answer guest inquiries regarding food and beverages
• Maintain cleanliness and organization of in-room dining trays, carts, and work areas
• Process guest orders via phone, ensuring clarity and special requests are accommodated
• Handle guest requests and concerns promptly to ensure satisfaction
• Follow all health, safety, and sanitation guidelines
• Collect and process payments accurately when required
• Retrieve and clear trays from guest rooms and hallways in a timely manner
• Collaborate with kitchen and other departments to ensure seamless service
• Uphold hotel policies, procedures, and brand standards in all interactions
• Other duties as assigned

Requirements

• High School Diploma or equivalent preferred
• Six months related experience required
• Strong knowledge of food and beverage menus, including ingredients and preparation methods
• Basic knowledge of wine, food, and cooking methods
• Ability to provide exceptional guest service with professionalism and attention to detail
• Excellent verbal communication and active listening skills
• Strong organizational and time management abilities
• Ability to handle multiple orders efficiently and accurately
• Knowledge of proper food handling, safety, and sanitation standards
• Familiarity with point-of-sale (POS) systems and order-taking procedures
• Ability to lift and carry trays, carts, and other items safely
• Strong problem-solving skills to address guest concerns promptly
• Ability to work independently and as part of a team in a fast-paced environment
• Basic math skills for processing payments and handling gratuities
• Professional appearance and adherence to uniform and grooming standards
• Ability to remain calm and composed under pressure
• Flexibility to work various shifts, including nights, weekends, and holidays
• Understanding of hotel policies, services, and room layouts to assist guests effectively

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot, and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push, or pull up to 50 lbs. individually or with assistance

Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

This position is classified as a seasonal full-time position.