Windows Desktop Engineer

About the role

This role involves engineering and supporting enterprise‑level Windows virtual desktop environments, with a focus on Horizon platform support. The position requires overseeing the deployment, configuration, and maintenance of virtual desktop infrastructure (VDI), ensuring optimal performance, stability, and end‑user experience. It is a technical engineering position suitable for professionals with strong hands‑on experience in Windows desktop and VDI environments.

Responsibilities

• Engineer and support enterprise Windows virtual desktop environments using Horizon platforms, including support for migration from existing VDI platforms.
• Build, configure, and maintain Windows 10/11 virtual desktop images and related desktop services.
• Engineer and optimize desktop images, profiles, policies, and application configurations to enhance operational efficiency.
• Configure and support Horizon components such as Connection Servers, Horizon Agents, desktop pools, and associated infrastructure.
• Troubleshoot complex issues related to VDI, including desktop performance, application delivery, profiles, authentication, and infrastructure layers.
• Support Active Directory, Group Policy, and Windows security configurations within the virtual desktop environment.
• Collaborate with application, network, security, and infrastructure teams to resolve end‑to‑end desktop issues.
• Automate repetitive desktop engineering and operational activities using PowerShell or similar scripting tools.
• Monitor, analyze, and optimize VDI performance, capacity, and user experience.
• Produce detailed engineering documentation, operational procedures, and implementation plans for ongoing support and improvements.

Qualifications

• Strong hands‑on experience supporting and engineering Windows desktop environments, particularly Windows 10/11.
• Proven expertise in managing enterprise VDI environments, including Horizon platforms.
• Experience with at least one major VDI technology such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent.
• Solid understanding of VDI architecture, desktop delivery, and associated security practices.
• Extensive knowledge of Active Directory, Group Policy, and Windows imaging processes.
• Skilled in troubleshooting desktop performance, application issues, profiles, and authentication challenges.
• Proficient in PowerShell scripting and automation to streamline operations.
• Knowledge of enterprise networking concepts relevant to VDI, including DNS, load balancing, firewalls, and remote access.
• Ability to work collaboratively with cross‑functional teams to resolve complex technical issues.
• Effective documentation and communication skills for operational procedures and technical documentation.

Pay

Pay Range: $74.13 – $78.24 hourly. This position is based in office and requires the employee to work on‑site.