Wimberley eStores - In-Store Shopper - Part time

Responsibilities

• Selects merchandise from the sales floor to complete customer online orders.
• Sorts and unloads selected merchandise into refrigeration, frozen, or dry storage holding areas.
• Uses a digital tool to select items necessary to complete online orders, pack and put away orders in the staging area, and retrieve orders for customers.
• Makes decisions on customers’ behalf if a requested item is unavailable.
• Provides superior customer service; answers product-related questions, locates products, and assists in-store customers as needed.
• Returns extra or unwanted products to their proper in-store location.
• Communicates continuously with department managers and partners to locate products.
• Minimizes shrink through careful handling of products.
• Follows Standard Operating Procedures (SOPs) and achieves productivity standards.
• Performs eStore Curbie duties as needed.
• Complies with federal, state, and company regulations/standards for product freshness, food safety, and sanitation.
• Gathers baskets and picks up trash inside and outside the eStore as needed.
• Maintains and stocks bag areas.
• Organizes carts and maintains cleanliness within the eStore.
• Maintains standards for safety and sanitation.

Qualifications

• Age requirement: 16+
• Work experience: 3+ months of experience as a Curbie or related experience (required).
• Experience in personal shopping is a plus (preferred).
• Education: High school diploma or GED or equivalent (preferred).
• Completion of all required training upon hire (e.g., Alcohol Seller’s Training) (required).

Knowledge, Skills, and Abilities

• Strong customer service skills (required).
• Strong communication skills (required).
• Ability to make effective decisions on behalf of the customer with limited information (required).
• Ability to prioritize and handle cross-functional tasks (required).
• Ability to work a flexible schedule (required).

Physical Demands & Working Conditions

Perform in a fast-paced work environment which requires detailed work and precision.

Work with customers and stay attentive to their needs.

Work a flexible schedule based on business needs.

Work in varying conditions; work while exposed to hot, wet, and/or cold conditions.

• Constantly walk, reach at waist, grasp.
• Frequently reach at knees, push/pull with arms.
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements.

Demonstrate the ability to lift 55 lbs and manage in excess of 55 lbs.

Use a manual pallet jack multiple times per day.

If an item is too heavy to lift, push, pull, or carry, the partner must break the box down into lighter, smaller, more manageable components or ask for assistance from another partner or a manager.