Burnet eStores - In-Store Shopper - Part time

Responsibilities

• Selects merchandise from sales floor to complete customer online orders
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Makes decisions on customers’ behalf if requested item is unavailable
• Provides superior customer service; answers product-related questions, locates products, and helps in‑store customers as needed
• Returns extra / unwanted products to their proper in‑store location
• Communicates continuously with department managers and partners to locate product
• Minimizes shrink through careful handling of product
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Performs eStore Curbie duties as needed
• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

Qualifications

• Age requirement: 16+
• Work experience: 3+ months as a Curbie or related experience (required); personal shopping experience a plus (preferred)
• Education: HS diploma or GED or equivalent (preferred)
• Licenses/certifications: Completion of all required training upon hire (e.g., Alcohol Seller’s Training) (required)

Skills

• Strong customer service skills (required)
• Strong communication skills (required)
• Ability to make effective decisions on behalf of the customer with limited information (required)
• Ability to prioritize and handle cross‑functional tasks (required)