Cleveland eStores - In-Store Shopper - Part time

Responsibilities

• Selects merchandise from sales floor to complete customer online orders
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Makes decisions on customers’ behalf if requested item is unavailable
• Provides superior customer service; answers product‑related questions, locates products, and helps in‑store customers, as needed
• Returns extra / unwanted products to their proper in‑store location
• Communicates continuously with department managers and partners to locate product
• Minimizes shrink through careful handling of product
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Performs eStore Curbie duties, as needed
• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

Qualifications

• Age requirement: 16+
• Work experience: 3+ months of experience as a Curbie or related experience
• Experience in personal shopping a plus
• Strong customer service skills (required)
• Strong communication skills (required)
• Ability to make effective decisions on behalf of the customer with limited information (required)
• Ability to prioritize and handle cross‑functional tasks (required)
• Ability to work a flexible schedule (required)
• Education: HS diploma or GED or equivalent (preferred)
• Completion of all required training upon hire (e.g., Alcohol Seller’s Training) (required)
• Perform in a fast‑paced work environment which requires detailed work and precision
• Work with customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Frequently reach at knees, push / pull with arms
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop