Will Call Loader

Key Responsibilities

• Greet and assist customers during pickups, ensuring accurate and timely fulfillment of will-call orders.
• Provide knowledgeable support on lumber and building materials and communicate effectively with the inventory and sales teams.
• Accurately process cash, credit, and electronic payments. Maintain proper cash drawer balancing and ensure all transactions are recorded in accordance with company procedures.
• Safely load LBM and millwork products into customer vehicles. Assist with unloading deliveries and organizing stock in coordination with the receiving team.
• Cut lumber to specified dimensions using appropriate tools. Operate forklifts, saws, and other material-handling equipment safely and efficiently.
• Ensure correct pricing and tagging of products. Monitor stock levels and communicate inventory needs or discrepancies to the Inventory Manager.
• Follow all company policies related to equipment use, lifting techniques, and workplace safety. Maintain a clean, organized, and hazard-free barn area.
• Execute will-call procedures as defined by the Inventory Manager. Support inventory control initiatives by maintaining accurate documentation and contributing to shrink reduction efforts.

Qualifications

• Experience: Previous experience in cashiering, warehouse operations, or customer service preferred. Experience in the lumber and building materials industry is a plus.
• Skills: Strong customer service orientation, attention to detail, and ability to work in a fast-paced environment. Effective communication and teamwork skills.
• Technical Knowledge: Familiarity with LBM products and basic lumber cutting techniques. Ability to safely operate forklifts, saws, and other equipment.
• Physical Requirements: Ability to lift heavy materials (>70 lbs), stand for extended periods, and work outdoors in varying conditions.

Benefits

• Competitive wages
• Health, dental, and vision insurance
• Retailer matching 401(k)
• Paid time off and holidays
• Employee discounts on products
• Opportunities for career growth and development