Will Call Coordinator

About the role

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department.

Responsibilities

• Selects product from pick slots and palletizes product for orders.
• Carefully organizes product for pick up in assigned will call area.
• Keeps will call area organized, clean, and free of clutter and debris.
• Provides administrative support including verbal/written communication, all required paperwork, and system data entry.
• Analyzes and interprets numerical data and performs basic math functions.
• Ensures count accuracy, records counts, verifies quality and labeling of orders according to shipping documents.
• Communicates with customers, vendors, and company personnel in a positive and proactive manner.
• Understands the critical need for Food Safety and HACCP in all work activities, application, and documentation.
• Performs back-up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.

Requirements

• High School graduate/GED
• 6-12 months Order selection and/or warehouse related work experience operating a pallet jack and/or forklift