Wilkes-Barre Regional Manager (Wilkes-Barre, PA)

Essential Functions

• Hold employees accountable to workplace safety standards.
• Oversee and direct regional Building Services operations, including preventative maintenance, on-demand service, and mechanical project work.
• Partner with senior leadership to develop and implement regional operational strategies that support company goals and growth initiatives.
• Create a positive working environment by providing leadership, coaching, and development to Service Managers, supervisors, and field staff to ensure a high-performing and engaged team.
• Oversee regional scheduling, dispatching, and workforce planning to maximize efficiency and service delivery.
• Ensure compliance with all safety regulations, industry codes, and company policies.
• Monitor and improve service quality, operational processes, and customer satisfaction across the region.
• Collaborate with sales and account management teams to support client relationships, contract development, and project opportunities.
• Identify opportunities for revenue growth, cost savings, and operational improvements within the region.
• Track and analyze key performance indicators (KPIs) including service efficiency, contract profitability, and customer retention.
• Support the development and execution of regional budgets and financial forecasts.
• Stay current on HVAC industry trends, emerging technologies, and best practices.
• Act as the primary escalation point for major customer concerns within the region.
• Increase existing customer interaction and/or other services by maintaining ongoing relationships and ensuring customer satisfaction.
• Leverage all of the McClure Company offerings to generate leads and cultivate additional opportunities.
• Ensure that the team provides accurate cost reporting and project forecasting on a monthly basis.

Qualifications

• Bachelor's degree in Mechanical Engineering, Construction Management, Business Administration, or a related field, experience preferred.
• Minimum of 7-10 years of experience in mechanical contracting, HVAC service operations, or facilities management.
• At least 3-5 years of leadership or management experience preferred.
• Strong knowledge of HVAC systems, controls, plumbing, and mechanical equipment in commercial and institutional environments.
• Demonstrated experience managing operations, budgets, and team performance.
• Excellent leadership, communication, and customer relationship skills.
• Ability to analyze data and drive performance improvements.
• Proficiency with project management tools and Microsoft Office Suite.
• Relevant certifications (e.g., PMP, LEED AP, or trade certifications) are a plus.

This is a management position
This is a full time position
McClure is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.