Wholesale Support Representative

About the role

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via nine enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road and EVANNEX. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option. EAH's leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition. EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.

ECS Tuning is looking for its next motivated and results driven sales professional to join our company! The Wholesale Support Representative will be responsible for driving rapid sales growth specifically focusing on the B2B channels at ECS Tuning, while providing world class service to our customers. This growth will be achieved by growing existing customer accounts, seeking new B2B accounts and driving revenue growth. This individual will establish ECS Tuning and Turner Motorsport as companies that provides product, expertise and solutions to auto enthusiasts and installers. This position will be based out of the Company's Wadsworth, OH headquarters.

Requirements

• Minimum of 2+ years of experience in sales or customer service
• Proactive communicator and innovator who is highly organized
• Capable of effective problem-solving
• Comfortable with both giving and receiving constructive feedback
• Technical background in the automotive industry is a plus

Daily tasks include

• Account Management – Drive retention and loyalty with existing customer base. Manage inbound contacts from customers, order entry, order management, post shipment customer service, outreach to dormant accounts, and other account management components.
• Relationship Building – Build and maintain trust, respect and brand loyalty. Build rapport with customers and co-workers; ask questions that provide effective ways to improve service to accounts.
• Customer Service – Keep the needs of customers front and center to provide an overall positive experience.
• Daily execution and follow through – Be results oriented and motivated by goals. Apply creative solutions to existing challenges to overcome obstacles while delivering on customer promises.

Responsibilities

• Identify Customer Needs – Maintain regular conversation with customers to identify their needs, ultimately allowing us to serve those needs while building stronger relationships.
• Customer Interaction – Represent the company with world class professionalism and the determination to drive loyalty, trust and respect with customers, ultimately seeking opportunity for growth.
• General Support Tasks – Manage customer communications (phone, email, chat, Skype, etc.), order entry, order management, post shipment customer support and customer account management.
• Order Entry – Support B2B customers by placing and managing orders, communicating expectations surrounding ship dates, etc. This includes supporting other banners who order from ECS directly.

What success looks like

Rapid growth in the B2B space through account management and excellent customer service while meeting revenue and margin plans. Ability to reduce customer attrition by promptly addressing customer feedback and concerns.