Representative, Sales Support

Position Summary

The Sales Support Representative provides support to the Sales function and maintains communication with existing customers acting as the key liaison providing service, support, and assisting with general inquiries. This position plays a key role in problem solving and elevating the customer experience.

Essential Duties & Responsibilities

• Point of contact for assigned Sales Reps and Region Managers
• Primary sales contact for Alternate Site customer base
• Aid in the sales cycle from initial inquiry to close of business
• Maintain and enhance relationship with existing customer base in collaboration with Sales team
• Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
• Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
• Generate new sales opportunities from phone & email inquiries
• Provide technical support and maintain a strong level of product & competitor knowledge
• Direct communication with distributor, distributor reps and end users for maximum sales efficiency
• Manage ICU Website inquires related to sales opportunities
• Aid Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
• Capture and disseminate sales forecast/pipeline data, wins/losses for IKAP database
• Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
• Weekly reporting for high priority or high visibility items
• Manage vendor credentialing process with various credentialing companies
• Support & perform special projects for corporate accounts IDN’s
• Act as liaison for internal & external sales communication
• Work on special projects as assigned
• Knowledge & Skills: Excellent verbal and written communication skills, excellent organizational and interpersonal skills, ability to multitask and work in a fast-paced environment, high level of attention to detail, proficient in Excel, Word and Outlook

Minimum Qualifications, Education & Experience

• Must be at least 18 years of age
• High School diploma required; college degree preferred
• 2 or more years’ experience in sales; preferably in medical device industry

About Us

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're Ready To Bring You Consistent Quality, Innovation, And Value In More Areas Than Ever.

• The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

Work Environment

This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Typically requires travel less than 5% of the time.

About Us

ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icimed.com. We are committed to providing equal access and opportunities for all candidates.

ICU Medical EEO Statement

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ICU Medical CCPA Notice to Job Applicants

(Note: This section is not part of the job description but is included as per the original request.)